Password Manager for BlackBerry, Mac OS & Windows

Frequently Asked Questions (FAQs)

If you don't find the answer to your question in the FAQs below, you may request technical support here.

Installation

  1. How does the trial version differ from the regular version?
  2. How do I install SplashID?
  3. What is the current version of SplashID and what has changed?
  4. How do I update my software?
  5. Can I download SplashID directly via my BlackBerry Browser?
  6. When I run SplashID 6, it asks me to Merge users. What does this mean?

Registration

  1. I just purchased SplashID and need a registration code. Where do I find it?
  2. I installed SplashID on a new handheld/desktop and it's asking me for my registration code. Where can I find it?
  3. SplashID won't accept my registration code. Why not?
  4. How much do upgrades cost?
  5. Do I have to upgrade to version 6?
  6. Can I use SplashID on multiple handhelds and/or desktops?
  7. Why is SplashID Safe asking for my email address during setup?

General Technical

  1. How do I transfer my SplashID data from my Palm OS version?
  2. How do I set up SplashID sync?
  3. How do I make SplashID sync automatically when I connect my BlackBerry?
  4. I am getting the following error - "Uncaught exception: java.lang..."
  5. I am getting an Application Loader error: The following modules could not be loaded because their digital signatures were invalid: SplashID.cod
  6. When I try to install the ALX file, I get a message saying "No additional applications were found." What do i do?
  7. When I try to sync I gen an error - "Error connecting to handheld device. Please reconnect and try again."
  8. Can I sync SplashID for BlackBerry with a Mac?
  9. When I try to launch the SplashID desktop, it says "No users found."
  10. There are no sample record types in the desktop application.
  11. Whenever I click on a record in the list in SplashID Desktop, I hear an annoying beep.
  12. I am having trouble synchronizing - troubleshooting tips.
  13. Is SplashID compatible with the BlackBerry Storm?
  14. When I try to sync via BlackBerry Desktop Manager, I get the error message "Launch SplashID on the device and try again."

How does the trial version differ from the regular version?
The trial version and regular version are identical. The software will run for 30-days in trial mode without requiring a registration code. Once the 30-day trial expires, you must purchase a registration code to continue using the product. Once you purchase a registration code, you do not need to re-install the software. Simply enter the registration code to continue using the software and all of your data will remain intact.


How do I install SplashID?

  1. Go to the download page. Click the Download button.
  2. When prompted with the "File Download" dialog box, select "Save this program to disk" and save it in a place you are sure to remember, like your Desktop.
  3. After the file has finished downloading, connect your device.
  4. Double-click the SplashID-BB-Installer.exe file to run the installer. Follow the prompts to complete installation.
  5. Launch the BlackBerry Desktop Software and click Applications.
  6. Click the Import Files button and browse to select this file:
    c:\Program Files\SplashData\SplashID BlackBerry\SplashID.alx
  7. Click Apply and SplashID will be installed on the device.
  8. On your handheld, find the SplashID application and launch. It may be found in the Applications folder or the Downloads folder.

What is the current version of SplashID and what has changed?
SplashID 6.2 is the current version. For an overview of changes, see the release notes.


How do I update my software?
Simply download and run the latest SplashID Installer found on the download page. It will update your existing software on your desktop and handheld. Your data will remain intact and you won't have to re-enter your registration code.


Can I download SplashID directly via my BlackBerry Browser?
Yes, see the Over-the-air Downloads on the download page:


When I run SplashID 6, it asks me to Merge users. What does this mean?

SplashID 6 creates a new user database tied to your email address to provide unified sync across all your devices. So when you run version 6 for the first time, it offers to merge your old users into one new database in case you had one user for iPhone, one for iPad, 1 for BlackBerry, etc. In most cases, you will only want to merge one user - the main one you used in version 5. If the data was the same in multiple user accounts, then you only need to merge one (main) user, instead of merging them all and ending up with duplicates. To do this, just select the main user, click Merge, then Done.

If you have multiple users with different sets of records from each other and you want to merge them together in version 6, select user 1, click Merge, then select user 2, click Merge, etc, until you are done merging users and then click Done.

If you fail to merge the correct user and find your data missing when you get into SplashID 6, don't worry - you can still import the backup VID data from the auto-backup folder from version 5:

Windows: Documents\SplashData\SplashID\Backup\<user>

Mac: ~/Documents/SplashID/Backup/<user>/


I just purchased SplashID and need a registration code. Where do I find it?
When you purchase the software online, an order confirmation email is immediately sent to you (the email you gave in the purchase form) containing your registration code. The registration code will begin with the letters SDXU, SDBB, SWBB or SWXU. Enter it exactly as it appears, and the trial software will be converted into a registered version.


I installed SplashID on a new handheld/desktop and it's asking me for my registration code. Where can I find it?
If you installed SplashID on a new handheld or desktop, you can find your existing registration code on the old device as follows:

Desktop
Launch SplashID Desktop, then select About SplashID Desktop from the Help Menu. Your registration code will be displayed in the dialog. It will start with SDXU, SDBB, SWBB or SWXU.

Handheld
Launch SplashID on the handheld, then select About SplashID from the menu. Your registration code will be displayed in the dialog. It will start with SDXU, SDBB, SWBB or SWXU.

If the above doesn't work, contact us and we'll respond with your registration code.


SplashID won't accept my registration code. Why not?
Make sure you are entering the correct registration code, and not your order number. The registration code should begin with the letters SDXU, SDBB, SWBB or SWXU. You may want to try entering the code without the dashes. Also, make sure there are no spaces before, after, or within the code. Also, make sure you are not confusing your registration code with your password. The registration code only needs to be entered once. The password is a word you define and must be entered each time you launch SplashID.


How much do upgrades cost?
The SplashID 6 upgrade costs $9.95. Because of all the enhancements that were made in SplashID 6, you will be asked to purchase an upgrade from your version 4 or 5 license. You can purchase a license from within the SplashID Safe desktop. You will be asked to do so at launch, but you can also purchase a license from our website before running it.

The handheld software (for iPhone and iPod touch) is only available from the App Store, and at this time there is no way to discount sales through that channel.

Product Upgrades
Updates within a version (e.g., 2.0 to 2.1) are free to all registered users. Major upgrades (e.g., 2.x to 3.x) are available at a substantial discount to registered users. If you purchase within 30-days of a major upgrade you will receive the upgrade for free.


Do I have to upgrade to version 6?

No. You can continue to use version 5.4 on the desktop and sync with the version 6 on the iPhone. The SplashID 6 upgrade is optional and costs $9.95.


Can I use SplashID on multiple handhelds and/or desktops?
You may use SplashID on multiple computers/handhelds. The registration code is not tied to a specific device. The license is per user, so you may install it on all of the computers/handhelds that you use.


Why is SplashID Safe asking for my email address during setup?

With version 6, SplashID introduced unified desktop sync, so you can synchronize your data across multiple mobile device platforms - iPhone, iPad, Android and BlackBerry. In order to provide simple & secure unique identification for synchronization, we decided to use your email address to identify you.

Note: You should use the same email address you used during checkout to activate your license during setup.


How do I transfer my SplashID data from my Palm OS version?

1. Launch SplashID Desktop for Palm OS.
2. Select File > Export > SplashID VID and save the records. Password is optional.
3. Launch SplashID Desktop for BlackBerry.
4. Select File > Import > SplashID vID and select the file you exported in step 2.

How do I set up SplashID sync?

  1. Launch the BlackBerry Desktop Software and click Add-Ins.
  2. Check the box that reads "SplashID Intellisync Add-in."
  3. On the bottom, click the Sync button to perform a sync.

How do I make SplashID sync automatically when I connect my BlackBerry?
You can make SplashID sync automatic by clicking the Auto Start button in the Intellisync dialog, and checking the Execute Add-In Actions. Every time you connect your BlackBerry to the computer, it will sync SplashID.


I am getting the following error - "Uncaught exception: java.lang..."
First make sure you have the latest version, using the installation directions on the Download Page.

If you do have the latest, you may have some data corruption.

  1. You should first export a backup of your SplashID desktop data:
    • File > Export > CSV
  2. Then quit and delete this folder: My Documents\SplashData\
  3. Then delete SplashID from the BlackBerry:
    1. Open the BlackBerry Desktop Manager, and launch the Application Loader.
    2. Uncheck SplashID from the list, then click Next. SplashID will be removed, and the BlackBerry will restart.
    3. After the BlackBerry has restarted, launch the Application Loader again.
    4. Select SplashID from the list and click the Delete button, then click Next.
  4. Now reinstall SplashID on the BlackBerry, using pretty much the same method:
    1. Launch the BlackBerry Desktop and double-click the Application Loader.
    2. Click the Add button and browse to select this file:
      • c:\Program Files\SplashData\SplashID BlackBerry\SplashID.alx
    3. Scroll down through the list of programs and check the box at the bottom for SplashID to be installed.
    4. Click Next and SplashID will be installed on the device.
    5. On your handheld, find the SplashID application and launch. It may be found in the Applications folder.
  5. Now open the SplashID desktop and sync the blank data with the handheld.
  6. Then import the backed up CSV from the first step and sync again.

I amgetting an Application Loader error: The following modules could not be loaded because their digital signatures were invalid: SplashID.cod
This is most likely the result of a security setting on your BlackBerry Enterprise Server preferences. Please contact your IT department about this issue. It is described in this BlackBerry FAQ:

Easiest solution is to download it wirelessly via your BlackBerry Browser on the device iteself. See the Over-the-air Downloads section of our download page:


When I try to install the ALX file, I get a message saying "No additional applications were found." What do i do?

Easiest solution is to download it wirelessly via your BlackBerry Browser on the device iteself. See the Over-the-air Downloads section of our download page:

There are 3 possible causes of this problem:

1. SplashID is already installed, and you need to delete it. To do this, select SplashID from the list of applications in the Application Loader, then click the Delete button. Then click Next. Now you should be able to add the ALX file on the next time around.

2. You need to update your BlackBerry Desktop Manager software. Version 4.3 or later should resolve this issue:
http://na.blackberry.com/eng/services/desktop/req_4dot3.jsp

3. You need to update the BlackBerry handheld software:


When I try to sync I gen an error - "Error connecting to handheld device. Please reconnect and try again."
This issue was fixed as of version 4.11:


Can I sync SplashID for BlackBerry with a Mac?
Yes! As of version 5, you can sync with Mac, but it requires Wi-Fi on the BlackBerry. If your BlackBerry has Wi-Fi, you can download the Mac version here:

When I try to launch the SplashID desktop, it says "No users found."
This typically means that you have not established a sync partnership between the BlackBerry and the BlackBerry Desktop Manager.

Please connect your device to the desktop and run the BlackBerry Desktop Manager to set it up.

Then launch the SplashID desktop and it should use the BlackBerry PIN as the username.


There are no sample record types in the desktop application.
To prevent duplication, we only included the sample types on the handheld application. They will transfer to the SplashID desktop after your first successful sync with SplashID on the BlackBerry.

To enable synchronization:

  1. Launch the BlackBerry Desktop Software and click Add-Ins.
  2. Check the box that reads "SplashID Intellisync Add-in."
  3. On the bottom, click the Sync button to perform a sync.

Whenever I click on a record in the list in SplashID Desktop, I hear an annoying beep.
It turns out that this is a bug in Vista, and not in SplashID. Please see this Microsoft Knowledge Base article on the issue and ways to resolve it.

Alternatively, click the Volume icon in the System Tray and select Mixer. Then click the Mute button for SplashID.


I am having trouble synchronizing - troubleshooting tips.

There are 4 main reasons why sync would fail in SplashID for BlackBerry:

  1. You need to run the application on the handheld once, then synchronize again.

  2. You have not properly enabled synchronization with SplashID. To enable synchronization, double-click the Synchronize icon in the BlackBerry Desktop Manager:
    1. On the right side, select "Add-ins."
    2. Check the box that reads "SplashID Intellisync Add-in," then click OK.
    3. On the right side, select "Synchronize."
    4. Check the box that says "Run add-in actions."
    5. Click the Synchronize button to perform a sync.

  3. You need to set the password the same on the handheld as it is on the desktop. The passwords must be identical in order to sync.

  4. The incorrect BlackBerry PIN is selected in the user menu of the SplashID desktop. Make sure the PIN matches that which is displayed at the bottom of the BlackBerry Desktop Manager window when the device is connected.

Is SplashID compatible with the BlackBerry Storm?

Yes, version 5 is compatible with the BlackBerry Storm.

There also is an over-the-air version for the device if you only want to install that:

  • http://tinyurl.com/sidbbota

When I try to sync via BlackBerry Desktop Manager, I get the error message "Launch SplashID on the device and try again."

RIM has released a new version of the BlackBerry Desktop Manager that fixes this - 5.0.1 B73. Get the latest update here:

http://na.blackberry.com/eng/services/desktop/desktop_pc.jsp

 

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Blackberry

> 71xx, 72xx, 77xx
> 87xx, 88xx
> Pearl, Pearl Flip
> Curve (83xx, 8900, 85xx)
> Bold (9000, 9650, 9700, 99xx)
> Storm (95xx)
> Tour (9630)
> Torch (98xx)

Desktop

Windows

> Windows 7, Vista, XP

Windows

> Mac OS 10.5 or later
> Sync requires Wi-Fi on BlackBerry device; no USB sync on Mac.
   

 


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