Productivity Suite for Mobile Devices, Windows & Mac OS

Palm OS Technical Support

If you don't find the answer to your question in the FAQs below, you may request technical support here.

SplashWallet Frequently Asked Questions (FAQs)

Installation

1. How does the trial version differ from the regular version?
2. How do I install SplashWallet?
3. What is the current version of SplashWallet and what has changed?
4. How do I update my software?
5. How do I delete SplashWallet?
6. How much memory does SplashWallet require on my handheld?
7. How do I install the localized version (French, German, Italian, or Spanish)?

Registration

1. I just purchased SplashWallet and need a registration code. Where do I find it?
2. I installed SplashWallet on a new handheld/desktop and it's asking me for my registration code. Where can I find it?
3. SplashWallet won't accept my registration code. Why not?
4. SplashMoney Desktop doesn't show up on my Mac OS desktop. Why not?
5. Can I use SplashWallet on multiple handheld and/or desktops?

General Technical

1. Does SplashWallet support external memory?
2. Can I sync SplashWallet with multiple computers (e.g. at work and at home)?
3. I just bought a new handheld. How do I copy my SplashWallet data from the old handheld to the new handheld?
4. I just bought a new desktop computer (or reformatted my hard drive and installed a new OS). How do I copy my SplashWallet data from the handheld to the new desktop?

Customer Service

1. Technical Support
2. Request Registration Code
3. Change of Email Address
4. Subscribe to SplashData eNews

How does the trial version differ from the regular version?
The trial version and regular version are identical. The software will run for 30-days in trial mode without requiring a registration code. Once the 30-day trial expires, you must purchase a registration code to continue using the product. Once you purchase a registration code, you do not need to re-install the software. Simply enter the registration code to continue using the software and all of your data will remain intact

How do I install SplashWallet?
You must download and run the SplashWallet Installer on your desktop, as follows:

1. Go to the download page, and click the Download button for SplashWallet for your operating system (Mac or Windows).
2. When prompted with the "File Download" dialog box, select "Save this program to disk" and save it in a place you are sure to remember, like your Desktop.
3. After the file has finished downloading, launch the Installer from your desktop and follow the onscreen instructions.
4. After the installation is complete, you will need to perform a HotSync to install the software on your Palm.
5. For further instructions on how to use the software, double-click the User Guides that were installed on your desktop.

I just purchased SplashWallet and need a registration code. Where do I find it?
When you purchase the software online, an order confirmation email is immediately sent to you containing your registration code. The registration code will begin with the letters SWXU. Enter it exactly as it appears, and the trial software will be converted into a registered version.

I installed SplashWallet on a new handheld/desktop and it's asking me for my registration code. Where can I find it?
If you installed SplashWallet on a new handheld or desktop, you can find your existing registration code on the old device as follows:

Desktop
Launch SplashWallet Desktop, then select About SplashWallet Desktop from the Help Menu. Your registration code will be displayed in the dialog.

Handheld
Launch SplashWallet on the handheld, then select About SplashWallet from the Options Menu. Your registration code will be displayed in the dialog.

If the above doesn't work, contact us and we'll respond with your registration code.

SplashWallet won't accept my registration code. Why not?
Make sure you are entering the correct registration code, and not your order number. The registration code should begin with the letters SWXU.

See the table below for info about the versions included with your SplashWallet license:

Attention: If you are having difficulty entering your registration code, it may be because you don't have an upgraded registration code for the current version. The upgrade costs $10 for registered users of older versions. You can access the upgrade here:

• SplashWallet upgrade

SplashMoney Desktop doesn't show up on my Mac OS desktop. Why not?
There is no SplashMoney desktop application for Mac OS at this time. Instead a Conduit is provided that allows you to upload transactions from SplashMoney to Quicken, Microsoft Money or Excel. You can learn more about the SplashMoney Conduit in the SplashMoney User Guide.

What is the current version of SplashWallet and what has changed?
SplashWallet 7.16 is the current version. For an overview of changes, see the release notes.

How do I update my software?
Simply download and run the latest SplashWallet Installer found on the download page. It will update your existing software on your desktop and handheld. Your data will remain intact and you won't have to re-enter your registration code.

Product Upgrades
Updates within a version (e.g., 2.0 to 2.1) are free to all registered users. Major upgrades (e.g., 2.x to 3.x) are available at a substantial discount to registered users. If you purchase within 30-days of a major upgrade you will receive the upgrade for free. See the table below for info about the versions included with your SplashWallet license:

SplashWallet Suite Upgrades
The SplashWallet Suite is a bundle of SplashID, SplashMoney, SplashPhoto, and SplashShopper sold together at a discount. If you purchased an earlier version of the SplashWallet Suite, you may upgrade for $10 here:

• SplashWallet upgrade

How do I delete SplashWallet?
To delete SplashWallet from your desktop:

Windows:

1. Open the Add/Remove Programs Control Panel.
2. Select SplashWallet and click Change/Remove.

Mac:

1. Delete the SplashID, SplashMoney, SplashPhoto, and SplashShopper folders from your Applications folder
2. Delete the Splash Conduits from the folder Hard Disk/Library/Application Support/Palm HotSync/Conduits

To delete SplashWallet from your handheld:

1. Tap the Home icon on your handheld to go to the Application launcher.
Tap the Menu icon that appears below the Home icon to the left of the Graffiti area to display the App Menu.
2. Select Delete from the App Menu.
3. Select SplashID and tap Delete. Repeat for SplashMoney, SplashPhoto and SplashShopper.

How much memory does SplashWallet require on my handheld?

• SplashID requires 220K for the application and about 20K for the data
• SplashMoney requires 300k for the application and 20k for the data
• SplashPhoto requires 200k for the application and about 50k per image
• SplashShopper requires 200k for the application and about 20k for the data

How do I install the localized version (French, German, Italian, or Spanish)?
You must uninstall any previous versions on your desktop in order to install the new localized version because the new installer will automatically detect that you've already installed the English version and assume that you want to install the English version again.

In the Control Panel on your desktop computer, choose Add/Remove programs, select the application you are updating and choose Remove.

You only need to remove the Desktop application (not the handheld). After removal is complete, run the new installer and it will allow you to select a language.

If you need to download the installer, download it here.

Can I use SplashWallet on multiple handheld and/or desktops?
You may use SplashWallet on multiple computers/handhelds. The registration code is not tied to a specific device. The license is per user, so you may install it on all of the computers/handhelds that you use.

Does SplashWallet support external memory?

• SplashID must be stored on internal memory in order for the HotSync Conduit to run and synchronize with the desktop.
• SplashMoney must be stored on internal memory in order for the HotSync Conduit to run and synchronize with the desktop.
• SplashPhoto supports storing images on external memory, but the application (PRC) must be stored on internal memory in order for the HotSync Conduit to run and synchronize with the desktop.
• SplashShopper must be stored on internal memory in order for the HotSync Conduit to run and synchronize with the desktop.

Can I sync SplashWallet with multiple computers (e.g. at work and at home)?
You may synchronize your handheld with multiple desktops (e.g., one at work and one at home). You just need to install the software on both desktops. You may install the software by downloading and running the latest installer found on the download page.

Set your synchronization settings on each desktop as follows:

• SplashID - You may synchronize SplashID with multiple desktops and it will keep all of them in sync. The default SplashID Conduit settings to "Synchronize the files" will work fine on each desktop.
• SplashMoney - You should synchronize SplashMoney with only one desktop. Select the checkboxes in the SplashMoney Conduit for Exporting/Importing on one desktop and deselect these checkboxes on the other desktop.
• SplashPhoto - You may install images to your handheld from multiple desktops using SplashPhoto Desktop. No special setup is necessary.
• SplashShopper - You may synchronize SplashShopper with multiple desktops and it will keep all of them in sync. The default SplashShopper Conduit settings to "Synchronize the files" will work fine on each desktop.

I just bought a new handheld. How do I copy my SplashWallet data from the old handheld to the new handheld?
The method of transferring data from the old handheld to the new handheld varies by app. See the following for details for each app:

• Transferring SplashID data from one handheld to another
• Transferring SplashMoney data from one handheld to another
• Transferring SplashShopper data from one handheld to another
• Transferring SplashPhoto data from one handheld to another

I just bought a new desktop computer (or reformatted my hard drive and installed a new OS). How do I copy my SplashWallet data from the handheld to the new desktop?
After installing Palm Desktop on the new desktop computer, you must download and install the latest version of SplashWallet. Then when you perform a HotSync, any data in SplashWallet on the handheld will be copied to the Desktop.