SplashTravel - Travel Suite for iPhone & Palm OS

Technical Support

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SplashTravel Frequently Asked Questions (FAQs)

Installation

  1. How does the trial version differ from the regular version?
  2. How do I install SplashTravel?
  3. What is the current version of SplashTravel and what has changed?
  4. How do I update my software?
  5. How do I delete SplashTravel?
  6. How much memory does SplashTravel require on my handheld?

Registration

  1. I just purchased SplashTravel and need a registration code. Where do I find it?
  2. SplashTravel won't accept my registration code. Why not?
  3. How much do upgrades cost?
  4. Can I use SplashTravel on multiple handhelds?
  5. How do I cancel my SplashTravel subscription?

General Technical

  1. SplashTravel is displaying the wrong date/time. How do I correct this?
  2. Does SplashTravel support VFS external memory cards?
  3. How does SplashTravel update the currency rates?

Customer Service

  1. Technical Support
  2. Request Registration Code
  3. Change of Email Address
  4. Subscribe to SplashData eNews

How does the trial version differ from the regular version?
The trial version and regular version are identical. The software will run for 15 days in trial mode without requiring a registration code. Once the 15-day trial expires, you must purchase a registration code to continue using the product. Once you purchase a registration code, you do not need to re-install the software. Simply enter the registration code to continue using the software and all of your data will remain intact.

How do I install SplashTravel?
You can download the handheld application file from our download page, and save it to your desktop. Double-click SplashTravel.prc to launch the Palm Install Tool, select the appropriate User, click OK and Done, then perform a HotSync to install SplashTravel on your handheld. 

Note to TX, T|C, T|W, and Treo users: If you have internet data access on your handheld, you can download it directly from our mobile website. Just go to www.splashdata.com on your handheld browser and find the SplashTravel download.

What is the current version of SplashTravel and what has changed?
SplashTravel 2.18 is the current version of Professional Edition. 2.15 is the latest Standard Edition. For an overview of changes, see the release notes.

How do I update my software?
Simply download and install the latest version of SplashTravel found on the download page. It will update your existing software on your desktop and handheld. Your data will remain intact and you won't have to re-enter your registration code.

How do I delete SplashTravel?

  1. Tap the Home icon on your handheld to go to the Application launcher.
  2. Tap the Menu icon that appears below the Home icon to the left of the Graffiti area to display the App Menu.
  3. Select Delete from the App Menu.
  4. Select SplashTravel and tap Delete.

How much memory does SplashTravel require on my handheld?
SplashTravel requires 1400 kb of free memory for the application. That is a lot, we know, and it is due to all the data and nice-looking graphics in the application. The good news is that it can be run from a memory card, so you don't have to use up all that precious internal memory.

I just purchased SplashTravel and need a registration code. Where do I find it?
When you purchase the software online, an order confirmation email is immediately sent to you containing your registration code. The registration code will begin with the letters SCXU. Enter it exactly as it appears, and the trial software will be converted into a registered version.

SplashTravel won't accept my registration code. Why not?
Make sure you are entering the correct registration code, and not your order number. The registration code should begin with the letters STXU.

How much do upgrades cost?
Updates within a version (e.g., 2.0 to 2.1) are free to all registered users. Major upgrades (e.g., 1.1 to 2.0) are available at a substantial discount to registered users. If you purchase within 15 days of a major upgrade you will receive the upgrade for free.

You can upgrade from SplashTravel 1.x to SplashTravel 2.x for $20 off here: Upgrade SplashTravel

Can I use SplashTravel on multiple handhelds?
You may use SplashTravel on multiple handhelds. The registration code is not tied to a specific device. The license is per user, so you may install it on all of the handhelds that you use.

SplashTravel is displaying the wrong date/time. How do I correct this?
SplashTravel displays the date/time set in the Palm Preferences. To adjust this, launch the Palm Date & Time Preferences where you can set the correct date/time.

Alternatively, if you have a wireless enabled handheld, you can use the Time Synchronization tool in the Settings dialog to sync with an atomic clock server.

Does SplashTravel support VFS external memory cards?
SplashTravel supports being run from external memory.

How does SplashTravel update the currency rates?
SplashTravel 2.0 includes live Currency Exchange Rates for major currencies.

How do I cancel my SplashTravel subscription?
If you purchased your license through Handango or our store on your desktop computer, you can log into your Handango member account and view/cancel your subscriptions there.

If you purchased through our handheld store, please contact us with your order number.

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System Requirements

Palm Powered Solution

> Palm OS 4.0 or later, including the Treo 650, Treo 700p, Treo 680, Treo 755p
> 1300k of free memory (can be run from memory card)
> Hi-Res Color screen
> Data connection needed for Live features; carrier charges may apply

 


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