Powerful Photo Organizer for Mobile Devices, Windows & Mac OS
Symbian S60 Frequently Asked Questions (FAQs)
If you don't find the answer
to your question in the FAQs below, you may request technical
support here.
Installation
- How does
the trial version differ from the regular version?
- How
do I install SplashPhoto?
- How do
I delete SplashPhoto?
- What
is the current version of SplashPhoto and what has changed?
- How do
I update my software?
- How much
memory does SplashPhoto require on my device?
- How do I install the localized
version (French, German, Italian, or Spanish)?
Registration
- I just purchased
SplashPhoto and need a registration code. Where do I find it?
- I installed
SplashPhoto on a new desktop computer and it's asking me for my registration
code. Where can I find it?
- SplashPhoto
won't accept my registration code. Why not?
- How
much do upgrades cost?
- Can I
use SplashPhoto on multiple handhelds and/or desktops?
General Technical
- The SplashPhoto
Desktop window won't fit on my screen. How can I fix this?
- SplashPhoto Desktop
will not sync with my phone. Why not?
How does the trial version
differ from the regular version?
The trial version and regular version are identical. The software
will run for 30-days in trial mode without requiring a registration code.
Once the 30-day trial expires, you must purchase a registration code to
continue using the product. Once you purchase a registration code, you
do not need to re-install the software. Simply enter the registration
code to continue using the software and all of your data will remain intact.
How do I
install SplashPhoto?
You must download and run the SplashPhoto Installer on your desktop,
as follows:
- Go to the download
page, and click the Download button.
- When prompted with the "File
Download" dialog box, select "Save this program to disk"
and save it in a place you are sure to remember, like your Desktop.
- After the file has finished
downloading, launch the Installer from your desktop and follow the onscreen
instructions.
- You will need to connect your
device to complete the installation.
- For further instructions on
how to use the software, double-click the User Guide that was installed
on your desktop.
How do I
delete SplashPhoto?
To delete SplashPhoto from your desktop:
- Open the Add/Remove Programs Control
Panel.
- Select SplashPhoto and click Change/Remove.
To delete SplashPhoto from your phone:
- Open the Applications browser
on your device.
- Open the Tools folder,
and then open the Manager.
- Select SplashPhoto from
the list of applications.
- Choose Options and then
Remove.
What is
the current version of SplashPhoto and what has changed?
SplashPhoto 4.21 is the current version. For an overview of changes, see
the release notes.
How do I
update my software?
Simply download and run the latest SplashPhoto Installer found on
the download page. It will update your
existing software on your desktop and handheld. Your data will remain
intact and you won't have to re-enter your registration code.
How much
memory does SplashPhoto require on my device?
SplashPhoto requires 350k of free memory for the application
and about 25k per image.
How do I install the
localized version (French, German, Italian, or Spanish)?
You must uninstall any previous versions on your desktop in order to install
the new localized version because the new installer will automatically
detect that you've already installed the English version and assume that
you want to install the English version again.
In the Control Panel on your desktop computer, choose Add/Remove programs,
select the application you are updating and choose Remove.
You only need to remove the Desktop application (not the handheld).
After removal is complete, run the new installer and it will allow you
to select a language.
If you need to download the installer, download
it here.
I just purchased
SplashPhoto and need a registration code. Where do I find it?
When you purchase the software online, an order confirmation email
is immediately sent to you containing your registration code. The registration
code will begin with the letters SPXU or SWXU. Enter it exactly as it
appears, and the trial software will be converted into a registered version.
I installed
SplashPhoto on a new desktop and it's asking me for my registration code.
Where can I find it?
If you installed SplashPhoto on a new handheld or desktop computer,
you can find your existing registration code on the old desktop, as follows:
Launch SplashPhoto Desktop on the old desktop, then click the About button.
Your registration code will be displayed in the dialog.
If the above doesn't work, contact
us and we'll respond with your registration code.
SplashPhoto
won't accept my registration code. Why not?
Make sure you are entering the correct registration code, and not
your order number. The registration code should begin with the letters
SPXU or SWXU.
How much
do upgrades cost?
The upgrade to SplashPhoto for Series 60 costs $4.95. If you are a
current owner of a previous version of SplashPhoto, you can use the SplashPhoto
Upgrade Form.
Can I use SplashPhoto
on multiple handheld and/or desktops?
You may use SplashPhoto on multiple computers/handhelds. The
registration code is not tied to a specific device. The license is per
user, so you may install it on all of the computers/handhelds that you
use.
You may synchronize your handheld
with multiple desktops (e.g., one at work and one at home). You just
need to install the desktop software on both desktops. You may install
the software by downloading and running the latest installer found
on the
download page. You may install images
to your handheld from multiple desktops using SplashPhoto Desktop. No
special setup is necessary.
The SplashPhoto Desktop
window won't fit on my screen. How can I fix this?
SplashPhoto Desktop requires a screen resolution of 1024x768 or greater.
If the resolution of your monitor is less than this, some of the SplashPhoto
Desktop window will be cut off. To fix this, you must adjust the resolution
of your monitor to 1024x768 or greater as follows:
- Right click on your Windows desktop
and choose Properties.
- Click the settings tab.
- Change your screen resolution to 1024x768.
- Click OK.
SplashPhoto
Desktop will not sync with my handheld.Why not?
You may need to install the PC Suite Software
that was included with your phone. If you don't have it, you can download
it here:
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